Contact information

Contact Information

Last updated: October 15, 2026

If you have questions about AVELIS, our digital products, orders, payments, downloads, refunds, or website, you can contact AVELIS LLC using the information below.

Customer Support

For enquiries concerning:

Digital products
Orders
Downloads
Product access
Payment questions
Refund requests
Technical problems
Product information
General customer support

please contact:

contact@aveeliss.com

Response Time

We aim to respond to customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

Your full name
Email address used during checkout
Order number
Product purchased
Brief description of your question or problem

For technical problems, screenshots or other relevant information may also help us investigate the issue.

AVELIS Products

AVELIS creates digital educational resources relating to:

Hand embroidery
Beginner stitching
Basic embroidery techniques
Botanical embroidery
Decorative stitching
Small handmade gift projects
Embroidery practice
Digital PDF guides

Unless expressly stated otherwise, these products are digital.

Physical Products

AVELIS digital products do not include:

Printed books
Embroidery hoops
Needles
Thread
Fabric
Scissors
Craft kits
Other physical supplies

Any craft materials needed for a project must be obtained separately unless expressly stated otherwise.

Product Availability

Some AVELIS products or previews may be displayed while the complete digital product is still being prepared.

A cover, mockup, planned table of contents, or sample page should not be interpreted as confirmation that a completed ebook is currently available for purchase.

Where purchasing is enabled, the relevant product page and checkout will provide the applicable purchase information.

Product Questions

Customer support can assist with:

Product-access issues
Download problems
Questions about what a guide includes
Technical issues with purchased files
General questions about AVELIS products

Customer support does not provide:

Professional accreditation
Professional tailoring services
Medical advice
Therapy
Guaranteed commercial training

Embroidery Projects

Embroidery results may vary depending on:

Experience
Fabric
Thread
Needle
Tension
Technique
Pattern transfer
Other materials

Examples and illustrations are intended for educational and creative guidance and do not guarantee identical finished results.

Craft Safety

Embroidery may involve needles, pins, scissors, and other sharp tools.

Customers remain responsible for appropriate handling of craft tools.

Younger users should have suitable adult supervision.

Customer Photographs and Project Information

You are not required to send photographs of your embroidery projects to receive general customer support.

If you voluntarily provide photographs or project information, please avoid including unnecessary:

Personal information
Home addresses
Financial information
Precise location information
Information relating to third parties

Personal information submitted to us will be handled in accordance with our Privacy Policy.

Intellectual Property Questions

For questions regarding:

Digital-product usage
Pattern permissions
Reproduction
Redistribution
Commercial use
Copyright-related matters

please contact:

contact@aveeliss.com

Unless expressly stated otherwise, AVELIS digital products are supplied for personal use.

Business and Legal Enquiries

For business enquiries, legal correspondence, or other formal communications:

AVELIS LLC
8206 Louisiana Blvd NE Ste A 9319
Albuquerque, NM 87113
United States

Email: contact@aveeliss.com
Phone: +1 (505) 646-1824

Privacy

Any personal information submitted when contacting us will be handled in accordance with our Privacy Policy.