Shipping policy

Shipping Policy

Last updated: October 15, 2026

At AVELIS LLC, our products are digital educational products.

This Shipping Policy explains how our downloadable hand-embroidery guides are delivered when purchasing is enabled through aveeliss.com, and what customers should do if they experience an access or delivery problem.

1. Company Information

AVELIS LLC
EIN: 98-1980115
8206 Louisiana Blvd NE Ste A 9319
Albuquerque, NM 87113
United States

Email: contact@aveeliss.com
Phone: +1 (505) 646-1824
Website: aveeliss.com

2. Digital Products Only

AVELIS LLC offers digital educational products relating to:

  • Hand embroidery

  • Beginner embroidery

  • Basic embroidery stitches

  • Botanical embroidery

  • Decorative stitching

  • Handmade gift projects

  • Embroidery practice exercises

  • Printable project resources

  • Downloadable PDF ebooks

  • Digital collections and bundles

Unless expressly stated otherwise, all products are delivered electronically.

3. No Physical Products

Purchasing an AVELIS digital product does not include:

  • Printed books

  • Embroidery hoops

  • Needles

  • Thread

  • Fabric

  • Scissors

  • Marking tools

  • Craft kits

  • Physical patterns

  • Other craft supplies or accessories

Any book-shaped images displayed on the website may be digital-product presentation mockups rather than photographs of physical books.

4. No Physical Shipping

Because AVELIS products are digital:

  • No physical package is shipped.

  • No postal or courier delivery is required.

  • No physical tracking number is provided.

  • No conventional shipping fee normally applies.

  • No physical delivery timeframe applies.

  • No customs process applies to a physical shipment.

Any reference to product “delivery” means electronic delivery of digital content.

5. Digital Delivery

When purchasing is enabled and a completed digital product is available, it may be delivered through:

  • A download link after checkout.

  • An email containing download instructions.

  • An order-confirmation page.

  • A customer account.

  • A secure digital-delivery page.

  • Another electronic delivery method configured by AVELIS LLC.

The specific delivery method may vary depending on the ecommerce and digital-delivery systems used by the store.

6. Product Availability

A product page, cover image, sample page, mockup, planned table of contents, or preview does not necessarily mean that the complete ebook is currently available for purchase or download.

Products still marked as being in development are not considered completed customer downloads.

Digital delivery begins only for products that have been made available for purchase.

7. Delivery Timing

Once a completed digital product is available for sale and payment has been successfully processed, access will generally be provided immediately or shortly afterward through the configured digital-delivery system.

Delivery may occasionally be delayed due to:

  • Payment verification.

  • Fraud-prevention checks.

  • Email delivery delays.

  • Technical issues.

  • Hosting interruptions.

  • Third-party service interruptions.

  • Incorrect customer information.

8. Customer Email Address

Customers are responsible for providing an accurate and active email address during checkout.

An incorrect email address may prevent or delay receipt of digital-delivery instructions.

9. If You Do Not Receive Your Product

If you purchase a product but do not receive access, please:

  • Check your email inbox.

  • Check your spam or junk folder.

  • Check promotions or secondary inbox folders.

  • Confirm the email address used during checkout.

  • Review the order-confirmation page for download instructions.

If you still cannot access your purchase, contact:

contact@aveeliss.com

Please include, where available:

  • Your full name

  • Email address used during checkout

  • Order number

  • Product purchased

  • Purchase date

  • Description of the issue

10. Response Time

We aim to respond to delivery, access, and customer-support enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Technical Delivery Problems

If a technical issue prevents you from accessing a purchased product, we may, where appropriate:

  • Resend download instructions.

  • Provide a replacement download link.

  • Provide a replacement file.

  • Correct an account-access problem.

  • Provide reasonable technical assistance.

If a problem on our side prevents delivery and cannot reasonably be resolved, the issue may be handled under our Refund Policy and applicable law.

12. Download Links

Where download links are used, they may be subject to reasonable security measures.

These may include:

  • Link expiration.

  • Download limits.

  • Account authentication.

  • Other measures designed to reduce unauthorized redistribution.

Legitimate customers experiencing an expired or inaccessible link may contact us for assistance.

13. Device and Software Requirements

Customers are responsible for having:

  • A compatible computer, tablet, or smartphone.

  • Suitable PDF-reading software.

  • Internet access required to obtain the file.

  • The ability to open PDF documents.

14. Printing for Personal Use

Where permitted by the relevant product licence, customers may print selected pages for their own personal use, including:

  • Practice sheets

  • Project-planning pages

  • Stitch references

  • Patterns where included

  • Worksheets

Printing permission does not authorize:

  • Commercial reproduction.

  • Redistribution.

  • Resale.

  • Public uploading.

  • Third-party file sharing.

15. Craft Supplies Are Not Included

Any materials needed to complete embroidery projects must be purchased separately unless expressly stated otherwise.

This may include:

  • Hoops

  • Fabric

  • Embroidery needles

  • Thread

  • Scissors

  • Marking tools

  • Gift blanks

  • Additional sewing supplies

16. Payment Verification

Digital access may be delayed until payment has been successfully authorized or confirmed.

Banks, card issuers, payment processors, or financial institutions may occasionally delay payment confirmation.

AVELIS LLC is not responsible for delays caused solely by third-party payment providers.

17. Fraud Prevention

Certain transactions may be reviewed for fraud-prevention or security purposes.

Access may be delayed where there is a reasonable concern involving:

  • Unauthorized payment

  • Suspected fraud

  • Incorrect billing information

  • Unusual transaction activity

  • Payment verification

18. International Digital Delivery

Our digital products may be available to customers in different locations, subject to applicable restrictions.

Because products are electronically delivered, traditional international physical shipping charges do not apply.

19. Customs and Import Charges

Because AVELIS products are digital, there are generally no:

  • Physical customs charges

  • Courier fees

  • Postal fees

  • Physical import duties

  • International physical shipping fees

Applicable taxes on digital products may still be calculated where required.

20. Incorrect Digital Product

If you receive a different digital product from the one purchased, please contact us.

After verifying the order, we will normally provide access to the correct product.

21. Unauthorized Sharing

Purchased digital files and download links are intended for the purchasing customer.

Customers may not:

  • Share download links publicly.

  • Redistribute purchased ebooks.

  • Resell digital files.

  • Upload files to sharing platforms.

  • Provide unauthorized copies to third parties.

Further restrictions are described in our Terms of Service.

22. Third-Party Craft Supplies

The delivery, quality, availability, compatibility, or performance of embroidery supplies purchased from third parties does not affect whether an AVELIS digital product has been successfully delivered.

23. Handmade Results

Successful digital delivery does not guarantee that a customer's finished embroidery project will look identical to an example or illustration.

Results may vary based on materials, experience, technique, tension, fabric, thread, and other factors.

24. Sharp Tools

Some embroidery activities involve needles, scissors, pins, and other sharp tools.

Customers remain responsible for using materials safely and for providing appropriate supervision to younger users.

25. Changes to Digital Delivery

AVELIS LLC may change the systems used to deliver digital products, including:

  • Download providers

  • Email systems

  • File-hosting providers

  • Customer account systems

  • Access methods

Any changes will be intended to maintain reasonable access to legitimately purchased products.

26. Future Physical Products

This Shipping Policy currently applies to digital products.

If AVELIS LLC begins selling physical products in the future, separate shipping costs, delivery times, tracking information, and return conditions may apply.

27. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes to our products, delivery systems, website functionality, business practices, or applicable requirements.

The current version will display its latest revision date.

28. Contact Us

AVELIS LLC
8206 Louisiana Blvd NE Ste A 9319
Albuquerque, NM 87113
United States

EIN: 98-1980115
Email: contact@aveeliss.com
Phone: +1 (505) 646-1824
Website: aveeliss.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.