Refund policy

Refund Policy

Last updated: October 15, 2026

At AVELIS LLC, we aim to provide a clear and fair purchasing experience for our digital educational products.

AVELIS creates downloadable educational guides focused on hand embroidery, beginner stitching practice, botanical embroidery, and small handmade gift projects.

This Refund Policy applies when AVELIS digital products are made available for purchase through aveeliss.com.

1. Company Information

AVELIS LLC
EIN: 98-1980115
8206 Louisiana Blvd NE Ste A 9319
Albuquerque, NM 87113
United States

Email: contact@aveeliss.com
Phone: +1 (505) 646-1824
Website: aveeliss.com

2. Products Covered

This Refund Policy applies to digital products offered by AVELIS LLC, including:

  • Beginner hand-embroidery guides

  • Stitch-practice guides

  • Botanical embroidery guides

  • Embroidery project guides

  • Small handmade-gift guides

  • Printable practice pages

  • Digital worksheets

  • Downloadable PDF ebooks

  • Digital collections and bundles

  • Related educational digital content

Unless expressly stated otherwise, AVELIS products are digital.

No printed book, embroidery hoop, needles, thread, fabric, scissors, accessories, kits, or other physical craft supplies are included.

3. Digital Products

Because digital products may become available immediately or shortly after successful purchase, different refund conditions may apply compared with physical products.

Once a purchased digital product has been delivered, accessed, or downloaded, purchases are generally considered final except where:

  • This Policy provides otherwise.

  • A technical or billing problem occurs.

  • Applicable law requires a refund, cancellation, replacement, or other remedy.

Nothing in this Refund Policy excludes or limits mandatory consumer rights that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the law applicable to a customer's purchase, certain cancellation or withdrawal rights may apply to digital content.

Where permitted by applicable law, such rights may cease after digital delivery begins if the customer has expressly requested or consented to immediate delivery and acknowledged that beginning delivery may affect or end an applicable withdrawal right.

Mandatory consumer rights will always be respected.

5. Refunds May Be Available When

You may contact us to request review of a purchase if:

  • You were charged more than once for the same order.

  • You received a different digital product from the one purchased.

  • A supplied digital file is corrupted or unusable.

  • A download or access link does not work.

  • You did not receive access after successful payment.

  • A technical problem on our side prevents access.

  • You were charged an incorrect amount.

  • A transaction was made without your authorization.

  • You purchased the wrong product and have not yet accessed or downloaded it.

  • A remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical problem by providing a corrected file, replacement download link, or reasonable support.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds where:

  • You simply change your mind after purchase.

  • You no longer want or need the guide.

  • You have already accessed or downloaded the digital content.

  • You expected a physical embroidery kit or printed book despite clear digital-product information.

  • You do not personally like the artistic style, examples, exercises, patterns, projects, or educational approach.

  • You decide not to continue learning embroidery.

  • You purchase craft supplies from a third party that do not suit your project.

  • Your finished project differs from an example shown in educational material.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience a technical problem with a purchased digital product, please contact:

contact@aveeliss.com

Where appropriate, we may:

  • Resend download instructions.

  • Provide a new download link.

  • Provide a replacement file.

  • Correct an access problem.

  • Provide reasonable technical assistance.

If a problem on our side prevents delivery and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a delivery, access, technical, or payment problem.

This 14-day period is a recommended customer-service reporting period only.

It is not our response time and does not reduce or replace any longer mandatory consumer right that may apply.

9. Refund Request Information

When requesting a refund or review, please provide, where available:

  • Your full name

  • Email address used for the purchase

  • Order number

  • Product purchased

  • Purchase date

  • Description of the issue

  • Relevant screenshots or supporting information

10. Response Time

We aim to respond to refund requests and customer-service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you have been charged more than once for the same purchase, contact us.

Once verified, an unintended duplicate charge will normally be refunded to the original payment method.

12. Incorrect Product

If you receive a digital product different from the product purchased, we will normally provide the correct product after verifying your order.

If we cannot provide the purchased product, an appropriate refund or other remedy may be offered.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, contact us promptly.

We may request reasonable information necessary to investigate the transaction.

Nothing in this section limits rights that may be available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

After AVELIS LLC submits the refund, the time required for the funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Educational Purpose

AVELIS products are educational craft resources.

They do not constitute:

  • Professional certification

  • Accredited vocational training

  • Professional tailoring instruction

  • Professional textile conservation

  • Therapy

  • Medical treatment

  • Guaranteed commercial training

16. Handmade Results

Embroidery results vary according to factors including:

  • Experience

  • Fabric

  • Thread

  • Needle

  • Tension

  • Stitch choice

  • Design transfer

  • Individual technique

AVELIS LLC does not guarantee that a finished project will look identical to an example, photograph, mockup, or illustration.

17. Craft Materials

Materials such as:

  • Fabric

  • Thread

  • Hoops

  • Needles

  • Scissors

  • Marking tools

  • Gift blanks

must be obtained separately unless expressly stated otherwise.

VELIS LLC does not guarantee the quality, compatibility, availability, or suitability of third-party craft materials.

18. Sharp Tools and Safety

Embroidery may involve needles, pins, scissors, and other sharp tools.

Customers remain responsible for using tools appropriately and for providing suitable supervision where children or younger users are involved.

19. Personal Use

Unless otherwise expressly stated, AVELIS digital materials are licensed for personal use.

The purchase of an ebook does not automatically grant the right to:

  • Redistribute the ebook.

  • Resell the digital file.

  • Upload the file publicly.

  • Sell copies of AVELIS patterns.

  • Reproduce AVELIS educational materials commercially.

20. No Guarantee of Results

Purchase or use of AVELIS products does not guarantee:

  • Professional embroidery skills.

  • Perfect finished projects.

  • Commercial success.

  • Income from handmade products.

  • Particular learning progress within a fixed period.

21. Third-Party Products and Services

Our content may refer to third-party:

  • Craft suppliers

  • Embroidery tools

  • Fabrics

  • Threads

  • Retailers

  • Reference resources

  • Websites

AVELIS LLC does not control these third parties and cannot guarantee their pricing, quality, availability, suitability, policies, or continued operation.

22. Fraud and Abuse

We may refuse a refund request where there is reasonable evidence of:

  • Fraud

  • False information

  • Intentional misuse of this Policy

  • Repeated abusive refund requests

  • Unauthorized redistribution

  • Attempts to obtain digital products without legitimate payment

Each request will be considered individually and subject to applicable law.

23. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

24. Changes to This Refund Policy

We may update this Refund Policy to reflect changes to our products, digital-delivery systems, business practices, or applicable requirements.

The current version will display its latest revision date.

25. Contact Us

AVELIS LLC
8206 Louisiana Blvd NE Ste A 9319
Albuquerque, NM 87113
United States

EIN: 98-1980115
Email: contact@aveeliss.com
Phone: +1 (505) 646-1824
Website: aveeliss.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.